It's well written, but it isn't what I expected or wanted. The subtitle makes it sound useful for anyone, but it's actually aimed at managers in large corporations. There is a list of nine questions in the forward. It says if you answer frequently to at least five of the questions, you have the right book in your hands. I only had two. It's all about meetings and business decisions. I think they should have either expanded the scope to at least be more applicable to small and medium businesses or been more clear as to who the target audience is. I would not have read this if I hadn't won it. I wouldn't have entered the giveaway if I had known it was only aimed at managers in large companies. It just isn't useful to me. This is an advance uncorrected proof. It will have an index. The page numbers are in an odd place.I won this from the goodreads first-reads program on August 18, 2011.